Frequently Asked Questions
Can you take me to another province?
Of course we can. Although our fleet is present in Granada, Jerez de la Frontera, Malaga and Seville, we can transfer you from their airports to other destinations, regardless of distance. For example, if your flight lands in Seville but you need to go to a location in the province of Huelva, our private transfer will pick you up at the airport and take you there without any problem. The same applies to the return journey.
What do we do if we are a very large group?
Although we have vehicles for up to seven passengers plus the driver, you may be a larger group. In that case, we offer two options: book more than one transfer from the airport to the hotel or vice versa, depending on the number of travellers and available seats in our vehicle categories; or contact us to explain your situation and we will offer you a solution tailored to your needs.
What type of vehicle will carry out the transfer?
We have several options available depending on the number of people requiring a private transfer to the airport or hotel. You can choose the type of vehicle at the time of booking: Standard (4 seats and luggage), Premium (3 seats and luggage), Van (7 seats and luggage), Premium Van (7 seats and luggage).
Will I miss my transfer if my flight is delayed?
Not at all. We have experience with airport transfers, so we are aware of possible flight delays. Our driver will wait for you at the agreed location and at the approximate time you finally arrive. You can notify us of any changes by calling our 24-hour assistance number: +34 629 66 06 06.
I have further questions, how can I contact you?
You can send us a message here or, if you prefer, contact us by e-mail at info@your-domain.com or by calling +34 629 66 06 06. We will be happy to help you.
What is the baggage allowance per person?
The baggage allowance for each passenger is one cabin bag with a maximum combined size of 158 cm (length/width/depth). If you are going to carry larger luggage, please let us know so we can check whether the vehicle capacity is adequate.
How can I locate the driver?
For pick-ups at airports, cruise ports and train stations, the driver will wait inside the arrivals terminal or at a specific meeting point for passenger pick-up, which will be indicated on the booking voucher. You can identify the driver easily, as they will display a sign with the name of the booking holder. For all other pick-ups, the driver will wait at the address indicated on the booking voucher. It is important to provide the pick-up address in as much detail as possible. If you cannot locate the driver, please call our 24-hour assistance number so we can help you.
What kind of transfers do you provide?
We always provide private door-to-door transfer services, so only the people listed in the booking will travel in the vehicle. Our transfers operate from/to any point in Andalusia, Murcia, Alicante, Barcelona, the Canary Islands (Tenerife and Las Palmas de Gran Canaria) and Algarve (Portugal), regardless of pick-up or destination. You can also choose between different vehicle categories, which allows us to adapt to your needs. We also provide transfers for companies, congresses, events and large groups.
I need to cancel my booking, how can I do it?
You can cancel with a full refund by sending an e-mail to info@your-domain.com up to 24 hours before the transfer date. Cancellation requests received outside this period are not eligible for reimbursement. Note: only cancellations received by e-mail are valid, not by telephone, social media or SMS.
Once my booking is confirmed, can I modify it?
You can request modifications by contacting us, subject to availability, up to 48 hours before your transfer date. Changes requested after this period are subject to availability.
Will I receive confirmation of my booking?
You will receive a voucher by e-mail with all booking details. If you have any questions, you can contact us at +34 629 66 06 06. This number is available 24 hours a day, 7 days a week.
How can I pay for my booking?
We accept the following payment methods: debit/credit card (VISA, Master Card, Maestro, no card fee; select Stripe when booking), bank transfer (must be arranged by telephone and completed no more than 7 days before the service date), and PayPal. All payment methods comply with the required regulations and security standards to protect your personal data.
I cannot find the route I am looking for, can I book it?
If you cannot find the route, you can contact us here or send an e-mail to info@your-domain.com. We will process your request and contact you as soon as possible to confirm your booking.
How can I make my reservation?
You can book your transfer through our website by selecting from the drop-down menu the route that corresponds to your destination. Prices are fixed by zone. Select the route and click Continue. On the next screen, you will be able to enter the name and address of your hotel or accommodation. If you prefer, you can also make your reservation through our telephone customer service at +34 629 66 06 06.
