1. Can you take me to another province?

Of course we can. Although our fleet is present in Granada, Jerez de la Frontera, Malaga and Seville, we can transfer you from their airports to other points, no matter the distance, for example: If your flight lands in Seville but then you have to go to some point in the province of Huelva, our private transfer picks you up at the airport and takes you there without any problem. The same for the return trip.

2. What do we do if we are a very large group?

Although we have vehicles for up to seven passengers plus the driver, it is possible that you may be a larger group. In this case, we offer you two options:

• Book directly more than one transfer from the airport to the hotel or vice versa, depending on the number of travellers and available seats in our four types of cars.
• Bridge en contacto Please contact us to discuss your situation and we will offer you a solution according to your circumstances, we adapt to you!

3. What type of vehicle will carry out the transfer?

We have several options available depending on the number of people requiring a private transfer to the airport or hotel. You can choose the type of vehicle at the time of booking, among these possibilities of size and passenger seats:

• Standard (4 seats and luggage).
• Premium (3 seats and luggage).
• Van (7 seats and luggage).
• Premium Van (7 seats and luggage).

Will I miss my transfer if my flight is delayed?

Not at all. At Hispatransfers we have experience in transfers to and from the airport, so we are aware of possible flight delays, and our driver will wait for you at the same place and at the approximate time you finally arrive. You can let us know of the change by calling our 24 hour assistance phone number: +34 629 66 06 06.

5. I have any further questions, how can I contact you?

You can send us a message here or if you prefer, contact us by e-mail en info@hispatransfers.com or calling to +34 629 66 06 06.We will be happy to help you!

6. What is the baggage allowance per person?

The baggage allowance for each passenger is one cabin bag with a maximum combined size of 158 cm (length / width / depth). If you are going to carry larger luggage, please let us know so that we can check if the vehicle capacity is adequate.

7. How can I locate the driver?

For pick-ups at airports, cruise ports and train stations, the driver will wait for passengers inside the arrivals terminal or at a specific meeting point for the pick-up of passengers (in this case it will be indicated on the booking voucher). You will be able to identify the driver easily, as he/she will be displaying a sign with the name of the reservation holder. For all other pick-ups, the driver will wait for the passengers at the address indicated on the booking voucher. It is therefore important to provide us with the pick-up address in as much detail as possible. If you are unable to locate the driver, please call us on the 24-hour assistance number so that we can help you.

8. What kind of transfers do you carry out?

We always offer a private door-to-door transfer service, so that only the people who appear on the reservation will travel in the vehicle. Our transfers are from/to any point in Andalusia, Murcia, Alicante, Barcelona, Canary Islands (Tenerife and Las Palmas de Gran Canaria) and Algarve (Portugal), regardless of the place of pick-up or destination. You can also choose between different categories of vehicles, which allows us to easily adapt to your needs. We also provide transfers for companies, congresses, events and large groups.

9. I need to cancel my booking, how can I do it?

You can cancel with a full refund by sending an e-mail to info@hispatransfers.com up to 24 hours before the date of the transfer. Cancellation requests received outside this period will not lead to reimbursement of the reservation for the customer. (NOTE: Only cancellations received by e-mail will be effective, nor by other means – telephone, social networks or sms).

10. Once my booking is confirmed, can I change it?

You can make changes by contacting us without any problem of availability up to 48 hours before the date of your transfer. Modifications requested after this period of time will be subject to availability.

11. Will I receive confirmation of my booking?

This telephone number is available 24 hours a day, 7 days a week.You will receive a voucher by e-mail with all the details of your booking. If you have any questions you can contact us at +34 629 66 06 06. This telephone number is available 24 hours a day, 7 days a week.

12. How can I pay for my booking?

We accept the following payment methods:

• Debit/credit card: VISA, Master Card, Maestro (no card fee). To pay by card, please select Stripe as your payment method when making your booking.
• Bank transfer (to pay for your booking by bank transfer, this must be made no more than 7 days before the date of the service) must be made by telephone.
• Paypal

All our payment methods comply with the necessary regulations and security requirements for the protection of your personal data.

13. I can’t find the route I’m looking for, can I book it?

If you do not find the route you can contact us here o enviándonos un e-mail a info@hispatransfers.com. We will process your request and contact you as soon as possible to confirm your booking.

14. How can I make my reservation?

You can book your transfer through our website by selecting from the drop-down menu the route that corresponds to your destination. The prices are closed per zone. Select the route and click on ‘Continue’. On the next screen you will be able to enter the name and address of your hotel and accommodation.

If you prefer, you can make your reservation through our telephone customer service at +34 629 66 06 06.